Another solution would be Shibboleth, we are using it for our agents. Regards Christoph
-----Ursprüngliche Nachricht----- Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Patrick Banholzer Gesendet: Montag, 12. Mai 2014 09:48 An: User questions and discussions about OTRS. Betreff: Re: [otrs] SSO Hi Kris, if you are in a Kerberos environment (like Microsoft Active Directory) you could use Kerberos to authenticate the users to OTRS and they don't need to insert any usernames/passwords. I think there are some how-tos on the web how to do this. - Patrick ----------------ursprüngliche Nachricht----------------- Von: "Gerald Young" cryth...@gmail.com An: "User questions and discussions about OTRS." otrs@otrs.org Datum: Sun, 11 May 2014 09:10:22 -0400 ------------------------------------------------- >>Is there an API function where I can obtain a token of some sort for a > specific username and add the token to a URL which will allow me to > redirect the user into OTRS while allowing them to bypass the login prompt? > > Yes. > Hello, > > We have a central portal that users are logged into. I currently have the > portal pulling a list of the users recent OTRS tickets and a link which > directs them into OTRS. However, they have to log into OTRS using their > username and password. > > Is there an API function where I can obtain a token of some sort for a > specific username and add the token to a URL which will allow me to > redirect the user into OTRS while allowing them to bypass the login prompt? > > Thanks, > Kris > > > > -------------------------------------------------------------------- > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > __________________________________________________ > > -------------------------------------------------------------------- > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Steinbeis Transferzentrum Softwaretechnik Patrick Banholzer patrick.banhol...@stz-softwaretechnik.de Mobil: +49 160 5302978 Fax: +49-711 305111-12 www.stz-softwaretechnik.de Entennest 2 73730 Esslingen STZ-Leiter: Prof. Dr. Joachim Goll Zentrale: Steinbeis GmbH & Co. KG für Technologietransfer Geschäftsführung/Management Board: Prof. Dr. Michael Auer (Vorsitz/Chair), Dipl.-Kfm. Manfred Mattulat Registergericht Stuttgart, HRA 12 480 Komplementär: Steinbeis-Verwaltungs-GmbH, Registergericht Stuttgart HRB 18 715 USt-IdNr. DE 190606404 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
