Hi!
I want to have another default state for agent answers and discovered
the ACLs for influencing OTRS behaviour.
Only the mentioned states are shown but
unfortunately I can reorder the States as I want, OTRS still takes "closed
sucessful"
if available as it ist he global default.
Can I tell OTRS via ACL what the desired order of states should be or at
least,
what the default state is?
$Self->{TicketAcl}->{"testTicketState"} = {
'Possible' => {
'Ticket' => {
'State' => [
'in Bearbeitung',
'closed successful',
'closed unsuccessful',
'open',
'pending auto reminder'
]
}
},
'PossibleNot' => {},
'Properties' => {
'Queue' => {
'RealName' => [
'Marketing'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
}
1;
Regards
Martin
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
