Ticket::Frontend::AgentTicketCompose###StateDefault
On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter <linux...@wavenet.at>
wrote:
> Hi!
>
>
>
> I want to have another default state for agent answers and discovered
> the ACLs for influencing OTRS behaviour.
>
>
>
> Only the mentioned states are shown but
>
> unfortunately I can reorder the States as I want, OTRS still takes „closed
> sucessful“
> if available as it ist he global default.
>
> Can I tell OTRS via ACL what the desired order of states should be or at
> least,
>
> what the default state is?
>
>
>
> $Self->{TicketAcl}->{"testTicketState"} = {
>
> 'Possible' => {
>
> 'Ticket' => {
>
> 'State' => [
>
> 'in Bearbeitung',
>
> 'closed successful',
>
> 'closed unsuccessful',
>
> 'open',
>
> 'pending auto reminder'
>
> ]
>
> }
>
> },
>
> 'PossibleNot' => {},
>
> 'Properties' => {
>
> 'Queue' => {
>
> 'RealName' => [
>
> 'Marketing'
>
> ]
>
> }
>
> },
>
> 'PropertiesDatabase' => {},
>
> 'StopAfterMatch' => 0
>
> };
>
>
>
> }
>
> 1;
>
>
>
> Regards
>
> Martin
>
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