It's correct. It's used to prevent race conditions. If two eager agents want to do something with a ticket, the first agent to lock the ticket gets control.
On Mon, Aug 4, 2014 at 10:38 PM, Aaron Liu <a...@nla.gov.au> wrote: > Hi, > > I am using OTRS 3.3.8, and am experiencing an strange behaviour. > > I clicked Tickets -> Queue View -> Ticket number and then I navigated all > of the sub menus, the ticket was locked by me after I clicked the Queue > button (the button for moving tickets) but I didn’t click the “submit” > button on the pop-up window. That is to say, I only browsed the pop-up > window for the Queue and clicked the close button at the top right of the > window, then the ticket was locked by me. > > Does it sound a right behaviour? > > Why is a ticked locked by just browsing some pop-up windows? Is there any > config available to disable this? > > Thank you! > > Aaron > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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