All, I was trying to add my vote to Gerald's idea on changing note types from external to internal, but receive a message that the OTRS license has expired and all activities have been suspended.
https://otrsteam.ideascale.com/a/dtd/Allow-changing-article-type-after-creation/460357-10369 Is anyone aware of an alternative, or on the future plans of OTRS with Ideascale? Regards, Sander
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