Changing Queue during reply doesn't make sense. It's an agent-side issue anyway. You don't need to inform your customers about customer-inactionable label changes.
Once an agent has changed the ticket queue, it tends to unlock the ticket by default. Since this isn't *your* ticket anymore, it (kind of) makes sense that you'll be thrown back into tickets that you'd have access to, especially if it might be that you sent the ticket to a queue you don't have access to. On Mon, Jan 26, 2015 at 1:08 PM, Scott R. Morgan <smor...@mamafus.com> wrote: > When in the ticket view and change the Queue for the ticket, it exits > the ticket view back to the Dashboard. Is there a way to easily prevent > this from occurring? > > > > Also I have been looking for a way to assign the queue in the during a > reply of a ticket. I have been able to find and activate this option in > about 6-7 other places like the ticket/add note screen but I still cannot > find a way to assign the queue when replying to the ticket. > > Thank you! > > > > > > *Scott R. Morgan * > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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