Hi, Everyday I have error :
/Can't process email with MessageID <<20130416095744.f1fec12d8...@xxxxxxx.xxxx.xx>>! Please create a bug report with this email (From: mailer-dae...@mx1.ovh.net, Located under var/spool/problem-email*) on http://bugs.otrs.org/!, Got a packet bigger than 'max_allowed_packet' bytes, SQL: 'INSERT INTO article (ticket_id, article_type_id, article_sender_type_id, a_from, a_reply_to, a_to, a_cc, a_subject, a_message_id, a_in_reply_to, a_references, a_body, a_content_type, content_path, valid_id, incoming_time, create_time, create_by, change_time, change_by) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, current_timestamp, ?, current_timestamp, ?)'/
This message refers to a old deleted ticket. In /var/spool/problem-email/ I have two files named /"problem-emailxxxx".
/Can I delete this files and does this action solves this problem ? Thanks and regards. Claude
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