Hi,

We are using OTRS help desk for our support team. We require to do
automatic comment on certain tickets which has specific sender.

For example :

If we get email from a...@example.com , OTRS creates its ticket and append /
add pre-defined comment into that ticket.

I can make perl code out of OTRS but i never tried perl code with other
application integration so bit confused that how to start and from where I
can start.

Please suggest me to do this.

Thanks
Ben
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