Hi,
thx for quick answer. I know where are settings responsible for merge
message template but i like to know others variables for merge template
than <OTRS_TICKET> or <OTRS_MERGE_TO_TICKET>.
Jakub Szczepańczyk
W dniu 2015-04-15 o 14:15, Gerald Young pisze:
SysConfig
Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewMerge
On Wed, Apr 15, 2015 at 4:22 AM, Jakub Szczepańczyk
<j.szczepanc...@alfavox.pl <mailto:j.szczepanc...@alfavox.pl>> wrote:
Hi there,
when i merge tickets i have predefine message body:
Your email with ticket number <OTRS_TICKET> is merged to
<OTRS_MERGE_TO_TICKET>.
How to add more variables to this message like subject:
Your email with ticket number <OTRS_TICKET> TICKET_SUBJECT is
merged to <OTRS_MERGE_TO_TICKET>.
--
Jakub Szczepańczyk
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