Thanks for your reply. I don’t understand the logic though. Paolo Mosconi
[ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) – ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com<mailto:paolo.mosc...@actvalue.com> www.actvalue.com<http://www.actvalue.com/> www.my-ecommerce.it<http://www.my-ecommerce.it> www.virtualrecruiter.it<http://www.virtualrecruiter.it> www.wiffi.it<http://www.wiffi.it/> From: LQ Marshall [mailto:qmarsh...@inetspace.net] Sent: lunedì 27 aprile 2015 11:43 To: User questions and discussions about OTRS. Subject: Re: [otrs] Splitting ticket doesn't delete article from source ticket Split function as you have found doesn't remove it copies. You can create the new ticket and then manually move the article via the database using... (mysql) update article set ticket_id=<newticketjob> where id=<articleidnumber>. Don't manipulate the DB directly unless you know what you are doing. -------- Original message -------- From: Paolo Mosconi <paolo.mosc...@actvalue.com<mailto:paolo.mosc...@actvalue.com>> Date: 04/27/2015 04:53 (GMT-05:00) To: otrs@otrs.org<mailto:otrs@otrs.org> Subject: [otrs] Splitting ticket doesn't delete article from source ticket Hi, I’m using OTRS 4.0.1 and I believe I’m having problems with Ticket Split functionality. Example: ticket #1 has 7 articles and I’d like to move article 4 to a new ticket; by selecting Split, a new phone ticket is created containing a copy of article 4, but article 4 itself is still contained in ticket 1 (I was expecting it to be deleted). Thanks for any suggestion / explanations Best regards Paolo Mosconi [ACTVALUE_LOGO firma email] ActValue Consulting and Solutions Via A. De Gasperi, 126 - 20017 RHO (Milano) – ITALY T +39 02 934642 27 M +39 335 8107163 Skype: pmosconi paolo.mosc...@actvalue.com<mailto:paolo.mosc...@actvalue.com> www.actvalue.com<http://www.actvalue.com/> www.my-ecommerce.it<http://www.my-ecommerce.it> www.virtualrecruiter.it<http://www.virtualrecruiter.it> www.wiffi.it<http://www.wiffi.it/>
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