ACL: http://otrs.github.io/doc/manual/admin/stable/en/html/customization.html#acl-reference. Code usually ends up in Config.pm.
You might (untried) do something like: $Self->{TicketACL}->{'199-Postmaster-no-close'} = { Properties => { Queue => { Name => ['Postmaster'], }, }, PossibleNot => { Ticket => { State => ['closed successful', 'closed unsuccessful'], }, Action => { 'AgentTicketClosed', } } }; As I said, untried, can't confirm this is valid code, that it works as typed, or that all pieces are relevant to your situation. On Fri, May 29, 2015 at 7:02 PM, Scott R. Morgan <smor...@mamafus.com> wrote: > How can I setup the Postmaster queue so that tickets cannot be closed in > the queue, required an agent to instead assign the ticket to a new queue > before closing? > > > > Thank you! > > > > > *Scott R. Morgan *Director of Information Systems > > Mama Fu's Franchise Group > > sc...@mamafus.com / http://www.mamafus.com > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs