There is no optimal way to do this. One way would be to print (to pdf) the tickets and you have them.
The following is just an idea: You could use bin/otrs.GetTicketThread.pl But what would be the goal? you'd still need to get (something) into an email and I can pretty much guarantee you're not going to get something immediately threadable and certainly not attachments. bin/otrs.GetTicketThread.pl -t 1 TicketID 1 looks like this: ===================================================================== TicketNumber: 2010080210123456 TicketID: 1 Created: 2010-08-02 08:00:00 Queue: Raw State: new Priority: 3 normal Lock: unlock --------------------------------------------------------------------- ArticleID: 1 From: OTRS Feedback <feedb...@otrs.org> To: Your OTRS System <otrs@localhost> Subject: Welcome to OTRS! Created: 2010-08-02 08:00:00 SenderType: customer Body: The OTRS Project http://forums.otrs.org///lists.otrs.org/.pen-source/. --------------------------------------------------------------------- Then you'll need to parse this into something that you'll want to use in email. You can use any command line command, with ARG[1] being the ticket id maybe something like /opt/otrs/bin/otrs.GetTicketThread.pl -t ARG[1] > /path/out/ARG[1].txt This might (?) make a bunch of text files. Note that you could, in theory, pipe the thread(s) to a command that nicely formats your email or mail it or ... Nothing here is tested. It may break things. It may not even work. Note that if you do export a LOT, you should make sure you don't run out of disk space. On Fri, May 29, 2015 at 1:52 AM, Blue Web <blueweb...@gmail.com> wrote: > Hello, > > I need to export multiple tickets selected via generic agent process to > plain .eml format. I know the generic agent allows to run ticket > commands/custom modules, however it's unclear to me how to proceed. Would > someone please be so kind to provide an example ? > What I need is to export all tickets/articles in a queue so that I am able > to import them back to a mailbox. > > Thanks, > gs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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