> > You could use bin/otrs.GetTicketThread.pl > But what would be the goal? you'd still need to get (something) into an > email and I can pretty much guarantee you're not going to get something > immediately threadable and certainly not attachments. >
Well, the goal is to import back the article (or the entire ticket thread) into a mail account, so the GetTicketThread is not exactly what I need, but could be useful as a template script if someone knows the OTRS methods necessary to export an article in original format (which can be saved into a .eml file), by exporting all the articles in a ticket thread to .eml file the .eml files could then be imported into any mailboxes.
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