If you have ever tried to deal with Telstra about T-suite / office 365 you should be prepared to put your brain in neutral and set aside at least an hour...
Talking from experience, the most trivial request turns into a support call going around in circles a few times. Greg Wood -- In October 2014, I'm riding 200km to help Cure Cancer -- Please donate, I need $2500 to actually ride - <http://www.conquercancer.org.au/site/TR?px=1394961&pg=personal&fr_id=1141&s_src=GregWoodButton> g...@woodgreg.com 0417044439 On Sat, Jun 28, 2014 at 1:05 PM, ILT (O) <il.tho...@outlook.com> wrote: > Greg, I agree. Peripheral to the Office365 matter, I would like to see > Microsoft with a more prominent “marketing presence” than has been so in > the last many years. But not to the extent and manner of Apple Stores and > the Genius Bar. > > Perhaps the 3-year deal with Telstra hinged on Telstra’s large commitment > to ‘cloud’ in Australia, a platform which did require some selling – as did > software as a service. I know the SBIT Pro group members were annoyed at > the Telstra-only model, and I don’t think the addition of Optus would > ameliorate that irritation. > > It was interesting to note the 1Tb cloud storage trumped by Google > announcing ‘unlimited’. > ------------------------------ > > Ian Thomas > Victoria Park, Western Australia > > *From:* ozdotnet-boun...@ozdotnet.com [mailto: > ozdotnet-boun...@ozdotnet.com] *On Behalf Of *GregAtGregLowDotCom > *Sent:* Saturday, June 28, 2014 10:41 AM > *To:* ozdotnet@ozdotnet.com > *Subject:* RE: Optus to sell Office365 > > > > I don’t want to see it forced through any reseller. I just want to have > the option to deal directly with Microsoft. Other people in the loop just > complicate support for me. I can do that with Google and with any number of > other global providers, so why not Microsoft? > > > > If I was running a milk bar or a cafe, I might feel differently. > > > > Both options should be available (ie: dealing with a partner if you need > that type of help, or not dealing with one if you don’t need that type of > help). And partners that push the products should be part of the ongoing > return on the products. I used to like the model that some companies used > when ADSL first appeared. Customers could deal directly with them if they > wanted. Partners could be involved in getting people signed up, and if they > did, they were part of the revenue stream from that point on (indefinitely > in relation to those connections). > > > > Bottom line is that I shouldn’t be penalised for being based in Australia. > > > > Regards, > > > > Greg > > > > Dr Greg Low > > > > 1300SQLSQL (1300 775 775) office | +61 419201410 mobile│ +61 3 8676 4913 > fax > > SQL Down Under | Web: www.sqldownunder.com > > > > *From:* ozdotnet-boun...@ozdotnet.com [ > mailto:ozdotnet-boun...@ozdotnet.com <ozdotnet-boun...@ozdotnet.com>] *On > Behalf Of *ILT (O) > *Sent:* Friday, 27 June 2014 7:56 PM > *To:* ozdotnet@ozdotnet.com > *Subject:* Optus to sell Office365 > > > > I know the Small Business IT professionals groups around Australia have > been p!ssed off with O365 sales being Telstra-controlled for so long, so > this > <http://www.smh.com.au/it-pro/cloud/optus-gearing-up-to-fight-telstra-on-microsoft-365-turf-20140623-zse9x.html> > announcement (SMH, today) is good news. > > *Optus gearing up to fight Telstra on Microsoft 365 turf * > > Optus is preparing to tread on Telstra’s turf in the cloud computing > market after securing a long overdue partnership with Microsoft. > > There’s more interesting information in that SMH IT Pro article. > > > ------------------------------ > > Ian Thomas > Victoria Park, Western Australia >
