FYI I had the opposite where I could download my keys but my benefits and subscription details were gone after I had renewed via the Azure Portal (in the second year after having an annual MSDN retail sub for ages). The Portal has my subscriptions but my.visualstudio.com was ignorant of that.
Originally I thought it was caused by the Microsoft/Personal Account vs School/Work account debacle but I tried everything to separate the two accounts with no luck. As I renewed via Azure I had to start my quest for support via the portal and was contacted very quickly. However, they couldn't help and after 2 weeks it was sorted in a couple of days by a chap from the Americas after a couple of email exchanges and, finally, a Skype call. Apparently there are a few issues with the data migration for some people. See if you can get into https://manage.visualstudio.com/. Good luck! On 21 August 2018 at 10:32, kirsten greed <kirsten.gr...@gmail.com> wrote: > Hi All > In case anyone else has this issue. > I have a VS Professional Subscription but the keys are no longer available > with the decommissioning of the MSDN portal > Apparently there is a disconnect between the Volume Licensing Portal and > the Visual Studio Portal my.visualstudio.com > Support thinks my problem will be fixed in a few days. > Kirsten > > > >
