Hello there, Two things, do you have a proper key to do the query and secondly, does the server has access to api.fingerbank.org?
Thanks, Ludovic Zammit Product Support Engineer Principal Lead Cell: +1.613.670.8432 Akamai Technologies - Inverse 145 Broadway Cambridge, MA 02142 Connect with Us: <https://community.akamai.com/> <http://blogs.akamai.com/> <https://twitter.com/akamai> <http://www.facebook.com/AkamaiTechnologies> <http://www.linkedin.com/company/akamai-technologies> <http://www.youtube.com/user/akamaitechnologies?feature=results_main> > On May 16, 2025, at 7:17 AM, oiwejeowi via PacketFence-users > <packetfence-users@lists.sourceforge.net> wrote: > > This Message Is From an External Sender > This message came from outside your organization. > Hi > > Our PacketFence (13.2.0) is unable to identify clients by using > fingerprinting. > Below you can find logs. > > > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) WARN: [mac:unknown] Cannot find any combination ID in > any schemas (fingerbank::Source::LocalDB::_getCombinationID) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) INFO: [mac:unknown] Upstream is configured and unable > to fullfil an exact match locally. Will ignore result from local database > (fingerbank::Source::LocalDB::match) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6975) INFO: [mac:d4:3b:04:b3:b1:43] Instantiate profile > 802.1x (pf::Connection::ProfileFactory::_from_profile) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) WARN: [mac:unknown] An error occured while > interrogating upstream Fingerbank project: 500 Can't connect to > 127.0.0.1:4723 (Connection refused) (fingerbank::Source::Collector::match) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) WARN: [mac:unknown] Unable to perform a Fingerbank > lookup for device with MAC address 'd4:3b:04:b3:b1:43' > (pf::fingerbank::process) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) INFO: [mac:unknown] One of the two device class is > empty in the transition. Not evaluating it. > (pf::fingerbank::device_class_transition_allowed) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) INFO: [mac:unknown] Searching for 'Device' entries in > schema(s) returned an empty set (fingerbank::Base::CRUD::search) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) WARN: [mac:unknown] Unable to pull accounting history > for device d4:3b:04:b3:b1:43. The history set doesn't exist yet. > (pf::accounting_events_history::latest_mac_history) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) INFO: [mac:unknown] Searching for 'Device' entries in > schema(s) returned an empty set (fingerbank::Base::CRUD::search) > May 15 14:13:14 packetfence httpd.webservices-docker-wrapper[3087]: > httpd.webservices(6976) WARN: [mac:unknown] Unable to pull accounting history > for device d4:3b:04:b3:b1:43. The history set doesn't exist yet. > (pf::accounting_events_history::latest_mac_history) > > Can you please help us with finding the issue? > > Regards, > > o2 Team > > > _______________________________________________ > PacketFence-users mailing list > PacketFence-users@lists.sourceforge.net > <mailto:PacketFence-users@lists.sourceforge.net> > https://urldefense.com/v3/__https://lists.sourceforge.net/lists/listinfo/packetfence-users__;!!GjvTz_vk!X5hTEvQ08XzjrvpgY3prdCFT3QiTdMqCke9H6sNnYBwCw5xDoEKNwGasY--7qX6MQJ0GckfxLU1jNLVNVbqWHSHJxZdlsw3eDySE6A$
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