Jason
I ran into a similar problem with my new m505. I had HotSync'd several
times and then suddenly it stopped HotSync'ing (PC Win2k). After rebooting
and restarting HotSync mgr several times I did a hard reset on the m505 and
it finally started working. I filled out the support form on the Palm web
site but received no response. Luckily the m505 was just a tester and had
no important info on it.
spike
----- Original Message -----
From: "Jason Kronz" <[EMAIL PROTECTED]>
Newsgroups: palm-dev-forum
To: "Palm Developer Forum" <[EMAIL PROTECTED]>
Sent: Wednesday, July 18, 2001 10:59 AM
Subject: m500 Hotsync Timeout (NOT on long sync operations)
> I hate to rant on my favorite product. As a matter of fact I make my
> living on Palm and evangelize everyday.
>
> But here is my situation. I've run into FIVE m500 series palms that no
> longer hotsync via USB. Yes that's right 5 of the maybe 15 I personally
> know about have started failing in USB hotsync.
>
> Before you think I'm a newbie and don't know what to do to try and fix
them
> let me go through what I've done:
>
> 1. Soft Reset
> 2. Hard Reset
> 3. Remove and re-installed the Hotsync Manager
> 4. Deleting the ConnectionMgrDB on the Palm
> 5. installed the update from Palm (for long hotsync timeouts)
> http://www.palm.com/support/downloads/40update.html
> 6. Re-installing USB drivers
> 7. Removing any USB HUBS
> 8. Changing which USB port the Palm is connected.
>
> I am a EE and know how to troubleshoot systems. Everything I see points
to
> a *HARDWARE* issue with the Palm m500 series. Why do I believe this?
>
> 1. I hard reset the palm so if it was a software issue that
> should have fixed it.
> 2. On all 5 devices serial continues to work.
> 3. On all 5 devices they will not work in other known good cradles.
> 4. On all 5 devices they will not work on other known working
> computers (ie USB drivers, Hotsync, etc).
> 5. They all *did* work in the beginning but now do not.
>
> This all points to a hardware issue with the palm m500 series.
>
> What amazes me is if I've seen 5 of 15 devices fail why can't I find more
> usenet/web posts about it. There are a few. Mostly pertain to the
timeout
> issue with long syncs (ie avantgo etc). But this is NOT that problem. It
> is something entirely different. One of the five was my own personal
> device so I can vouch that it wasn't dropped, soaked, microwaved, etc. I
> kept it in a perfect environment (on my desk it was a test unit).
>
> Please post if you know of people having this problem so it can be raised
> to Palm accordingly.
>
> Thanks,
> -Jason
>
>
>
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