PS - My personal email is [email protected]. If you ever want to grab lunch or coffee, give me a shout!
~ Claire UX & Usability Analyst Global Sales Productivity Red Hat, Inc. 100 E. Davie Street Raleigh, NC 27601 cell: 919-280-8968 [email protected] On Fri, Jun 30, 2017 at 12:49 PM, Claire Eager <[email protected]> wrote: > Whoops. Forgot to update the thread with those other lists! (Sorry, other > lists!) > Forward far and wide as you see fit. > > ~ Claire > UX & Usability Analyst > Global Sales Productivity > Red Hat, Inc. > 100 E. Davie Street > Raleigh, NC 27601 > cell: 919-280-8968 <(919)%20280-8968> > [email protected] > > ---------- Forwarded message ---------- > From: Claire Eager <[email protected]> > Date: Fri, Jun 30, 2017 at 12:24 PM > Subject: Re: UX leadership opportunity > To: Libby Levi <[email protected]> > Cc: [email protected] > > > *Hurray!* I'm so glad. I'm adding all the other UX lists I forgot to > include in my first email in case there are some willing bodies in there, > too. :) > > First step - let me see if I can make you the mailing list administrator. > > Next steps: Here are the people I've spoken to about presenting, their > topics, and UX area(s) it speaks to. For the folks who don't have UX in > their titles, they may want to collaborate on picking out and translating > the UX goodies they didn't know were there. > > *Kenneth Langdon*, mojo - UX area: site search (and everything that > experience includes) > He's the owner of a new initiative to improve mojo search quality. They've > already started with content cleanup, metrics-driven and a phased approach > for involving content and group owners. He's really excited to promote > this. I forgot to ask him about this, but since mojo doesn't have a content > strategist or other significant UX resources, maybe he'd like to connect > with folks in the group for best practices, etc.? Would be great to get > participation from the other regions. > > *Meg Koutlas*, Audience Insights - UX area: highlights of methodology and > findings of a semi-informal research effort they did looking at developers > vs architects. They used an external vendor, but the approach (digital > journaling) was innovative and the personal characteristics of each role > were really interesting. From a UX perspective, it spoke to mental models, > language and elements that could inform approaches, content, and tools for > each. You can check it out on their mojo page. The lightning talk they gave > at InsightsFest is there too. I spoke with them about a slightly extended > version of that presentation. > > Side note: Meg knows about all kinds of data sources available to anyone > in RH. Some great stuff there, and also good user (customer) research > method examples. > > > *Philip Meilleur*, search engine and analytics manager for Rover -- UX > area: measuring and acting on user behavior analytics - Philip's the guy > who manages the tracking, analyzing, adjusting, and acting on the Rover > People Search analytics. He could also speak to planning for and evolving > KPIs. > > I also threatened, I mean talked with *Vince Conzola*, UXD about > presenting. His team used a table at Summit to do some gorilla UAT. They > put out a bunch of protoypes for different things and pulled in anyone who > came by. Isn't that cool? Cheap, fast, and a big crowd. (Like shootin' fish > in a barrel.) We didn't get into how or what data they captured, so that > might be a good area to explore. > > Another possibility: I had a great meeting with the translator team > (thanks to Leigh's help) last week to get their insights into cultural > differences in communication and interaction styles. This email's getting > long so I'll restrain myself on expounding and point you to the *Kathryn > Fish* and her Readiness team here in GSP. They can share why/how they're > trying to connect and engage with the regions in a new way, to inform their > change management efforts for CPQ/CLM. > > Go forth and spread the gospel of all things UX! > > > ~ Claire > UX & Usability Analyst > Global Sales Productivity > Red Hat, Inc. > 100 E. Davie Street > Raleigh, NC 27601 > cell: 919-280-8968 <(919)%20280-8968> > [email protected] > > On Fri, Jun 30, 2017 at 11:23 AM, Libby Levi <[email protected]> wrote: > >> Hey Claire! >> >> The OpenStudio crew and I would be happy to take over the reins for you. >> >> We’re working on revamping our approach anyway, so this is an excellent >> time to bring in some new ideas. >> >> Share what you’ve got and we’ll make sure it happens. >> >> Anyone else want to help? We’ll make a committee :) >> >> >> thanks for all your hard work on this :) >> Libby >> >> >> >> Libby Levi >> >> Lead Designer, Brand Team >> >> Red Hat >> >> <https://www.redhat.com> >> <https://red.ht/sig> >> >> On June 30, 2017 at 11:07:07 AM, Claire Eager ([email protected]) wrote: >> >> Hi all, >> >> The global UX at RH group has almost all the pieces in place to launch! >> For the first three monthly meetings, rooms are booked, presenters engaged. >> Plus, documents and mojo surveys drafted to get input from everyone on what >> they'd like to see, do, etc. And of course, there's the mojo group and the >> mailing list and all its wonderful subscribers. >> >> Sadly, today is my last day at RH. So, all that's missing to launch is >> someone (or a group of someones) to push the buttons and become the Leader, >> Facilitator, El Jefe, O dono da bola, Grand Poobah, or whatever title >> you'd like to claim. I've heard from so, so many people who want to see >> this happen. You could be the hero(es)! >> >> Reply to the list. >> >> ~ Claire >> UX & Usability Analyst >> Global Sales Productivity >> Red Hat, Inc. >> 100 E. Davie Street >> Raleigh, NC 27601 >> cell: 919-280-8968 <(919)%20280-8968> >> [email protected] >> >> > >
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