Agreed .. Really good of Jack to offer to help & give out contact details on a public list. Much better than the support from the UK office of astaro which at 9am (UK time) was not taking calls & I was put through to an answer phone, on which I left a message, they did not ring me back.
Thanks Jack! ... Thankfully we're not in to bad a position, having got to the bottom of the cause we were up & running again before I made this post. Also I got to say been running astaro firewalls in both a corp environment for small remote offices & as a home user (can not believe this product is offered free to home users) for 3 years or so.. this is the first issue we have had like this, so clearly no indicative of the product. Regards Karl On Fri, May 7, 2010 at 5:26 PM, Robin Wood <[email protected]> wrote: > On 7 May 2010 15:54, Jack Daniel <[email protected]> wrote: > > Apologies for being corporate again on this list... > > > > http://up2date.astaro.com has fix and apologies from one of the > > founders. Anyone on this list should have the skills to find me > > easily, but: > > [email protected] or 978-974-2704 (direct line), or any way you find > me. > > > > I'll help with anything I can, for email please reply OFF-LIST. > > > > Jack > > > > I don't use Astaro so have nothing to do with all the trouble that has > gone on but to me this is a really good example of full disclosure > working well. > > As with Apache, Jack has come out and admitted they are having > problems and offered support. Despite things having just gone wrong > for them this gives me more confidence in them than others who try to > hide bugs or just fob people off. At least I know when they have > problems, and everyone does, they offer help. > > Robin > > > > > > > > > On Fri, May 7, 2010 at 8:39 AM, Bugbear <[email protected]> wrote: > >> Karl > >> > >> Per @Jack_Daniel (also on this list) earlier tweet > >> > >> If you need Astaro help, jdaniel...astaro.com, @ or DM me or > @astarosupport > >> > >> A call to support might be in order, good luck > >> > >> On Fri, May 7, 2010 at 5:06 AM, Karl Bailey > >> <[email protected]> wrote: > >>> Came in this morning to find our astaro firewalls all failing to route > >>> traffic to various networks & via VPN. Turns out the snort definitions > are > >>> corrupt, disable the intrussion prevention system fixed it, but I think > you > >>> only need to remove the 2 lines that contain the words: > detection_filter > >>> from the astora snort rule, anyone else know if this is correct? Just > wanted > >>> to know before I turn intrussion prevention back on & cut myself off > from > >>> our remote offices again. > >>> _______________________________________________ > > _______________________________________________ > > Pauldotcom mailing list > > [email protected] > > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > > Main Web Site: http://pauldotcom.com > > > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com >
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