+1 Your a stand up guy Jack, Astaro is lucky to have you
On Fri, May 7, 2010 at 2:09 PM, Karl Bailey <[email protected]> wrote: > Agreed .. Really good of Jack to offer to help & give out contact details on > a public list. Much better than the support from the UK office of astaro > which at 9am (UK time) was not taking calls & I was put through to an answer > phone, on which I left a message, they did not ring me back. > > Thanks Jack! ... Thankfully we're not in to bad a position, having got to > the bottom of the cause we were up & running again before I made this post. > > Also I got to say been running astaro firewalls in both a corp environment > for small remote offices & as a home user (can not believe this product is > offered free to home users) for 3 years or so.. this is the first issue we > have had like this, so clearly no indicative of the product. > > Regards > Karl > > On Fri, May 7, 2010 at 5:26 PM, Robin Wood <[email protected]> wrote: >> >> On 7 May 2010 15:54, Jack Daniel <[email protected]> wrote: >> > Apologies for being corporate again on this list... >> > >> > http://up2date.astaro.com has fix and apologies from one of the >> > founders. Anyone on this list should have the skills to find me >> > easily, but: >> > [email protected] or 978-974-2704 (direct line), or any way you find >> > me. >> > >> > I'll help with anything I can, for email please reply OFF-LIST. >> > >> > Jack >> > >> >> I don't use Astaro so have nothing to do with all the trouble that has >> gone on but to me this is a really good example of full disclosure >> working well. >> >> As with Apache, Jack has come out and admitted they are having >> problems and offered support. Despite things having just gone wrong >> for them this gives me more confidence in them than others who try to >> hide bugs or just fob people off. At least I know when they have >> problems, and everyone does, they offer help. >> >> Robin >> >> > >> > >> > >> > On Fri, May 7, 2010 at 8:39 AM, Bugbear <[email protected]> wrote: >> >> Karl >> >> >> >> Per @Jack_Daniel (also on this list) earlier tweet >> >> >> >> If you need Astaro help, jdaniel...astaro.com, @ or DM me or >> >> @astarosupport >> >> >> >> A call to support might be in order, good luck >> >> >> >> On Fri, May 7, 2010 at 5:06 AM, Karl Bailey >> >> <[email protected]> wrote: >> >>> Came in this morning to find our astaro firewalls all failing to route >> >>> traffic to various networks & via VPN. Turns out the snort definitions >> >>> are >> >>> corrupt, disable the intrussion prevention system fixed it, but I >> >>> think you >> >>> only need to remove the 2 lines that contain the words: >> >>> detection_filter >> >>> from the astora snort rule, anyone else know if this is correct? Just >> >>> wanted >> >>> to know before I turn intrussion prevention back on & cut myself off >> >>> from >> >>> our remote offices again. >> >>> _______________________________________________ >> > _______________________________________________ >> > Pauldotcom mailing list >> > [email protected] >> > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom >> > Main Web Site: http://pauldotcom.com >> > >> _______________________________________________ >> Pauldotcom mailing list >> [email protected] >> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom >> Main Web Site: http://pauldotcom.com > > > _______________________________________________ > Pauldotcom mailing list > [email protected] > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom > Main Web Site: http://pauldotcom.com > _______________________________________________ Pauldotcom mailing list [email protected] http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom Main Web Site: http://pauldotcom.com
