Well I can't comment on your specific case but I've found Apple customer support to be excellent when I've had issues arise, I've had 3 in my time with Apple product and all have been resolved within a couple of hours of me contacting Customer support at head office in Australia so I hope that your experience will mimic mine <smile>.
On 09/08/2010, at 9:36 AM, Larry Naessens wrote: > Yes, I'm just hoping that Customer Service will let me exchange my Touch for > the accessible model. No reason that they shouldn't. I'll pay the difference > of course. When posting, I was just hoping to save others the inconvenience > of a similar scenario, that's all. > > Larry > > > > On 2010-08-08, at 5:06 PM, Christopher Chaltain wrote: > >> Following some pointers from Dane, I found the site >> http://www.apple.com/accessibility/itunes/ipodtouch.html which is Apple's >> accessibility site devoted to the iPod Touch. On this page it says: >> >> "The same VoiceOver screen reader made popular on the Mac and the iPhone is >> now a standard feature on iPod touch 32GB and 64GB (3rd generation). It's >> the >> world's first gesture-based screen reader, enabling you to enjoy the fun and >> simplicity of iPod touch even if you can't see the screen." >> >> Note that when I checked the specifications pages for the different models >> of the iPod touch, I didn't see that they specifically noted whether the >> model supported VoiceOver or not. The comparison table mentioned voiceOver >> for the Nano and the Shuffle, but not the iPod Touch. >> >> As others have mentioned, I doubt they'll support VoiceOver on your model >> but I would hope they would let you return or exchange it, especially since >> it was a gift. >> >> Your warning about doing your homework before you purchase something is duly >> noted. I've seen disappointed customers on both the Rockbox and Talks/Mobile >> Speak lists. Unfortunately, finding some of this accessibility information >> isn't easy. >> >> -- >> Christopher >> chalt...@gmail.com >> >> >> -----Original Message----- >> From: pc-audio-boun...@pc-audio.org [mailto:pc-audio-boun...@pc-audio.org] >> On Behalf Of Larry Naessens >> Sent: Sunday, August 08, 2010 2:56 PM >> To: PC Audio Discussion List >> Subject: Re: Before You Buy an iPod Touch >> >> When checking Apple's accessibility section on their Canadian site, we >> weren't able to locate any information stating that the 8 gig model was >> neither Generation 3 nor usable with a screen reader. Certainly there is the >> possibility that we missed it when checking the Canadian site and if you >> would like to share the link, we would be happy to take a look. >> >> My main reason for posting what I did was to try and help others to keep >> from making the same mistake as we did. You, without a doubt are this >> group's Apple expert, with information that many listers including myself >> have found to be extremely valuable. I hope you'll keep your Mac advise >> coming. >> >> Larry >> On 2010-08-08, at 3:15 PM, Dane Trethowan wrote: >> >>> Sorry to have to tell you that Apple Support couldn't have done much for >> you mate, if you looked on the web in Apple's accessibility section then you >> would have sen it clearly laid out what you've just written thus you would >> have saved yourself some considerable time. No, Apple will not be making >> any previous Ipod Touch models Voiceover compatible just as they won't be >> making the Iphone 3G or previous Ipod Nano models before the 4th generation >> Voiceover compatible and part of the reason for that is that these devices >> may not have the processing power to handle Voiceover. Yep, as I understand >> it you can download the IOS4 update to an Iphone 3G for example but only >> those features which the 3G can support will be activated. >>> >>> >>> On 09/08/2010, at 4:47 AM, Larry Naessens wrote: >>> >>>> Before you, as a blind audio enthusiast, purchase an iPod Touch, >> expecting to be able to use it with Voiceover, in order to listen to online >> radio and so much more, you might want to keep my experience in mind. >>>> >>>> Not long ago, my wife bought me an iPod touch for my birthday. >> Understandably unaware that the 8 gig version of the Touch was never >> updated to Version 3, she bought one. After all, on Apple's Canadian >> website, it was listed only as "current." Further, nothing on the box listed >> the item as version 2, a version which many of us know to be unaccessible. >>>> >>>> Since yesterday was Saturday, I spoke to Apple Support concerning my >> issue, as Customer Service was closed. When I spoke to the agent who took my >> call, I was told that information concerning the fact that the 8 gig touch >> had not been updated to version three was all over the website. I would like >> to ask him where such info is listed on the Canadian site, but instead I'll >> simply take my case to Customer Service on Monday. >>>> >>>> My advice to those who are interested in purchasing the touch? If you >> need accessibility, purchase only version 3 of the Touch which comes in the >> 32 and 64 gig models. Anything less will not talk to you. And, so far >> anyway, it has been my experience that Apple sees such problems as Buyer >> Beware. Hopefully I'll be pleasantly surprised to learn that my problem is >> limited to one isolated agent. Meanwhile, when buying a touch, make sure to >> get the right one. >>>> >>>> Larry >>>> >>>> >>>> >>>> >>>> To unsubscribe from this list, send a blank email to: >>>> pc-audio-unsubscr...@pc-audio.org >>> >>> Dane Trethowan >>> grtd...@internode.on.net >>> >>> Mobile:/SMS +614571201 >>> Twitter: Http://www.twitter.com/grtdane >>> MSN: grtd...@dane-trethowan.net >>> skype: grtdane12 >>> >>> >>> >>> >>> To unsubscribe from this list, send a blank email to: >>> pc-audio-unsubscr...@pc-audio.org >>> >> >> >> To unsubscribe from this list, send a blank email to: >> pc-audio-unsubscr...@pc-audio.org >> >> >> To unsubscribe from this list, send a blank email to: >> pc-audio-unsubscr...@pc-audio.org >> > > > To unsubscribe from this list, send a blank email to: > pc-audio-unsubscr...@pc-audio.org Dane Trethowan grtd...@internode.on.net Mobile:/SMS +614571201 Twitter: Http://www.twitter.com/grtdane MSN: grtd...@dane-trethowan.net skype: grtdane12 To unsubscribe from this list, send a blank email to: pc-audio-unsubscr...@pc-audio.org
