Hi,
The issues with the patch download service on SunSolve have been fixed.
The problem was found to be in a middle tier application between
SunSolve and the recently deployed Patch Entitlement & Download Service.
The issue has now been fixed and patch downloads are working again.
Can you please let me know if you are continuing to have issues?
Thanks,
-Don
Don O'Malley wrote:
Hi,
Just a quick update.
Work is still ongoing to try and root cause the problems.
There have been people looking at this all day (and are continuing to
look at it), but as yet I don't know what exactly the problem is, or
more importantly when it will be fixed.
I'll keep you updated as I find out more myself.
Best,
-Don
Don O'Malley wrote:
Hi All,
It's a problem with the SunSolve download servers again :)
I'm working with the Engineers to try and get it resolved asap...
I'm not 100% sure of the reason, but I know there is a new SunSolve
release planned for today.
I'll keep you posted.
Best,
-Don
Martin Paul wrote:
Thanks Frank and Thomas for checking the download. So it seems as if
it's now my SOA which is a victim of the mysterious "suddenly
doesn't work anymore" symptom.
I tried to download the patches via the browser from SunSolve, but
it also told me that I'm not entitled to do so. Looking at the
"Change Contract" page on SunSolve, I see that the support contract
is listed, but the checkbox in front of the contract number is
unchecked. No idea whether this is required, but I know for sure
that I didn't change anything there.
Looking for 141532-01 (1/1)
Trying http://ftp.gfz-potsdam.de/cgi-bin/pca-proxy.cgi?
Failed
Failed (no Sun Online Account data)
Failed (patch not found)
But this patch is also not shown on sunsolve,
If you wonder about "no Sun Online Account data" - pca asks your
local caching proxy, which fails to deliver the patch (because it
doesn't exist). The next step for pca would be to try to get the
patch from SunSolve directly, but it doesn't have SOA data for that
- therefore the message. So the final error is "patch not found",
which is correct.
Martin.
