Re: [pca] SunSolve forgot about contract

[Don O'Malley]

Hi, I can confirm that we have identified the system that is the cause of the contract issues. Apologies for any inconvenience. We are working as quickly as we can to resolve the issue. I will post to this alias to let you know when the issue is resolved. We have additionally posted the following message to the SunSolve homepage to communicate this problem: NOTICE: Please be advised that some Patch Downloads and Update Account are currently unavailable. We apologize for any inconvenience. We will remove this message when the outage has ended. Best, -Don Don O'Malley wrote: Hi, I'll follow up and see if I can find out what's happened... Best, -Don Alexander Skwar wrote: Hi. On Fri, Feb 12, 2010 at 09:28, Martin Paul <mar...@par.univie.ac.at> wrote: Alexander Skwar wrote: Sorry for the bad style - but are you able to (re-)submit an existing contract? I'm not. I entered a contract number, but even after clicking on "refresh session" (or logging out and back in), the system doesn't show that a contract is assigned. Same here - there's no error, but the contract number doesn't show up either. I used the "+" (Feedback) link to report the problem, but as I'm supposed to rate the website there and got the following response, I wonder whether this will be of any help: Going to follow that example. Would it help to raise a normal ticket by calling Sun? Alexander