Well, still I am told that my contract is not recognized and is not a valid "support identifier".
The struggle to get what I pay for continues .... Dennis ps: year after year I get support contracts ... however this year everything has been a mess for obvious reasons. ---------------------------- Original Message ---------------------------- Subject: Welcome Package for Contract Number XXXXXXXXXX From: "Helen Wong" <helen.w...@sun.com> Date: Fri, February 5, 2010 16:04 To: dcla...@blastwave.org Cc: "Kim Teck" <kim.t...@sun.com> swup_...@sun.com -------------------------------------------------------------------------- Thank you for choosing Sun Microsystems and SunSpectrumSM Support. Your support details are: Contract Number: XXXXXXXXXX Contract Owner: Dennis Clarke SunSpectrum Support - Reference Guide I. Your Support Coverage. With SunSpectrum Support, you have the flexibility to choose the service plan that is best for each Sun hardware and software product. To help get you started and to make sure you're getting the full benefit of this coverage, we've created a Welcome Kit at <http://www.sun.com/service/welcomekit>. You'll find that each plan contains a wide range of services designed to help you achieve your goals. Take advantage! II. Requesting Service. To initiate a Sun service request by phone in Canada, call 1-800-722-4SUN (1-800-722-4786). For Java CAPS call 1-800-798-0447. For contact numbers outside Canada, click here <http://www.sun.com/contact/support.jsp>. If your Solaris Subscription was included in an OEM-branded support product, please call the OEM directly for support. To have service requests generated automatically (Sun StorageTekTM storage devices only), click here <http://www.sun.com/service/remoteconnectstorage> for specific instructions on how to activate this capability. Simply select a product type from the list at the bottom of the page. III. Accessing Online Resources. Your SunSpectrum Support Membership entitles you to a wealth of online services, tools, and information designed to help you proactively maintain and support your Sun products. >From Sun's knowledge base and on-demand software updates to health checks, security resources, diagnostics tools, alerts, and bundled training, you get what you need to achieve your business, operational, and professional objectives. Visit http://www.sun.com/support to get started. If you have a suggestion or concern about Support at Sun, we'd like to hear it. Please feel free to email our services executive management team at the addresses given below. rickrineh...@sun.com Vice President, Global Customer Services North America Region marycaykos...@sun.com Vice President, Global Customer Services Please forward this message to any colleagues who will be engaging Sun for technical support. Sincerely, Joe Heel Senior Vice President, Services Group joeh...@sun.com