Update on this problem: To date, we have been unable to reach a person at Dell who will acknowledge this issue or who can provide updated com port drivers BUT we moved the printer in question to a non Dell machine and, as the Star Micronics technician predicted, it worked perfectly! The problem is definitely Dell com port buffer related. We will be escalating this issue with Dell.
I will keep the list updated. Thanks again. Carol Warman Computers Were Us, Inc. [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> _________________________________________________ > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On > Behalf Of Carol Warman > Sent: Thursday, January 31, 2002 4:46 PM > To: [EMAIL PROTECTED] > Subject: RE: PCWorks: Access VBA Question > > > To Roger, Ralph and other interested parties: > > We have made some progress in connecting with a tech support > person at Star > Micronics who knew lots more than the first guy. After two hours on the > phone, we mentioned that the computers were Dell's. The printer > self tested > perfectly once disconnected from the computer! He did some > research through > his customer support database and found that apparently Dell has some com > port driver issues, specifically with regard to buffers. Other Star > Micronics users have experienced similar problems with their printers on a > Dell serial port. We contacted Dell Tech Support by phone twice and were > twice referred to other departments. What a run around! We > decided to email > their tech support and see how that goes. We also have the name of the SM > client who had the same problem. If all else fails, we'll call him! > > I'll keep the list posted. Thanks, again. > > Carol Warman > Computers Were Us, Inc. > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > _________________________________________________ > > Hi Carol, > > > > I don't know about Access, but I do know that with most printers you > > communicate using escape codes. In order to do that you will need the > > Users Manual for your specific printer in order to discover how > they want > > the codes entered. You will also need to find out how to enter > > the codes in > > your application using the decimal 27 or hex 1B <esc> code, however it > > allows you to put in the characters and then the specific code > > that follows > > for your printer. > > I suspect you were on the right path with the vendor tech > > support, you need > > to ask how the escape codes (<esc>+number) get entered into the > > application > > you want to communicate with the printer. > > Roger Williams > > > > > > > > >Date: Wed, 30 Jan 2002 17:13:47 -0800 > > >From: "Carol Warman" <[EMAIL PROTECTED]> > > >Subject: PCWorks: Access VBA Question > > > > > >This is an Access 2000/2002 VBA question that I have posted to numerous > > >Access forums with no answer received. I'm hoping that someone > > in this group > > >can help or knows of someone who can help. > > > > > >I have a requirement to send a hex string to a POS receipt > > printer from Star > > >Micronics. Once the printer receives this character, it is > > supposed to cut > > >the roll paper. The vendor's tech support has been of little help. They > > >claim they are not programmers. > > > > > >Question: I have tried inserting a text box control in the > > report footer and > > >inserting the hex characters in it via VBA code but this does > not work. I > > >have tried using both a regular font and a control font that I > > presume was > > >installed with the printer driver. > > > > > >What is the standard way used to send special control characters to a > > >printer? Should I be using a text box or some other control? ============= PCWorks Mailing List ================= Don't see your post? Check our posting guidelines & make sure you've followed proper posting procedures, http://pcworkers.com/rules.htm Contact list owner <[EMAIL PROTECTED]> Unsubscribing and other changes: http://pcworkers.com =====================================================
