At 04:35 PM 3/9/02 -0800, Richard Thomas wrote the following:

>I have a customers computer which goes into Windows ok but not into safe
>mode. It comes to the safe mode screen and stops. I have reloaded windows
>over the old windows and I have tested all hardware with quick tech 2002. I
>have scanned for vir*s with the latest Norton update. The only thing I can
>think of is to format and re-load. Does anyone have a suggestion..rich

There is a whole section in this document called "Windows 98 Does Not Start
in Safe Mode"  See:
Troubleshooting Windows 98 Startup Problems (Q188867)
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q188867
--
Gerry Boyd
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