Hi Jim and all,

Original Message:
Date: Thu, 25 Apr 2002 14:39:21 +1000
From: "Jim Cladingboel" <[EMAIL PROTECTED]>
Subject: PCWorks: HP 692C won't print in Black

Hi all,

A friend owns the above printer which has suddenly refused to print
anything using the black cartridge, not even a test page.
But it will print using the colour cartridge.  A brand new black
cartridge was tried, but same result.  There is nothing
wrong with the cable or pin connections, and no new software has been
installed on his very basic W95B PC.  Can anyone offer
an explanation, or cure, for this problem?  Or is the HP due for the
scrap heap after just 3.5 years moderate use?

TIA for any advice,

Jim, in sunny Brisbane, Oz


Reply:
Wow!  You got an inkjet printer to last 3.5 years?  Attempt to clean the
printer cartridge and surrounding area with a clean rag.  Try RAW instead
of EMF (or vice-versa) under Spool Settings.  Try uninstalling the whole
shebang; printer and software.  See if you can reinstall with only the
drivers, i.e., without additional "helpful" software.  If there really is
a hardware problem, then most likely the mainboard in the printer is
shot.

Chuck

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