Yes, and turn off System Restore.
-Clint

God Bless
Clint Hamilton, Owner
http://OrpheusComputing.com
http://ComputersCustomBuilt.com

----- Original Message ----- 
From: "LarryB"

No I did nothing in safe mode and that was not in the 
instructions. Do
you mean run the removal tool in safe mode?
LarryBrowning
K & L Electronics



Support-OrpheusComputing.com wrote:
> Are you doing it in safe mode and have you disabled the 
> System
> Restore?  Sometimes that's required.
>
> There's many other methods of removal if NAV's still won't
> work.  Just do a search for    Vundo removal    and you'll 
> see
> them.
> -Clint
>
> ----- Original Message ----- 
> From: "LarryB"
>
>
> I have a neighbor that brought in her lap top Dell Inspiron
> 6000 with XP
> home, Intel Pentium M, Processor is 1.6GHz with 1.6GHz 256MB
> Ram. Norton
> has an alert that will not go away. I have downloaded the
> removal tool
> from Norton's site and run it as they say. It comes back and
> says no
> Trojan.Vundo found!
> This computer is wireless but will not connect as it does not
> see any
> wireless networks. (there is one for it to see.)
> The Alert window has an Object Name:
> C:\WINDOWS|system32\ddabb.dll
> It also says unable to repair this file and Access to the 
> file
> was denied.
> I have scanned with Spy-bot and Ad-Aware SE. They have 
> removed
> several
> items. She also has Norton Internet Security enabled.
>
> It takes for ever to restart or shut down.
>
> Thanks
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