We have a partial
answer to the question that was posed yesterday: "In the Acrobat 6.0 upgrade
installation, the PDF Writer is shown as installed, but remote users cannot use
it. It was working fine in Acrobat 5.0, which according to the documentation,
appears to be a different animal than 6.0 . The upgrade of Adobe 6.0 installs
the writer as a default, but is not working. The suggested uninstall and
reinstall has not cured the problem. Can anyone shed some light on this, or has
experienced a similar problem?"
When Acrobat 5.0 is
uninstalled in the upgrade to 6.0 process, the 5.0 print drivers are still
present on the server. If 6.0 is installed, it sees these drivers for the
Writer, therefore it assumes they are installed for 6.0 and doesn't create
drivers. By deleting these drivers after the 5.0 uninstall from the properties
of the terminal server, before installing 6.0, we have forced the proper drivers
to install correctly.
Unfortunately we
have now realized that two of our remote services, Calyx Point and our document
processing service are specifically using 5.0 version's Writer. We are
continuing to work on solutions for this, it appears to require more
configuration than just changing the pointers. We currently are back to using
5.0.
Thanks for the
responses to our questions.
Labradorskidog
