Re: Very long adorama order

[Derby Chang]

:) OK,

Let's try an experiment. I'll put an order in for this:

http://tinyurl.com/dze9l

<no, don't really. I'm only joking>

D


Juey Chong Ong wrote:

Hi Derby:

Place an order next time and I'll walk into the store and buy the same thing. If they put yours on backorder and delay shipment, you know what happened. :-)

--jc



On Jan 9, 2006, at 10:56 AM, Perry Pellechia wrote:

Derby,
While my experience was not as long and drawn out as yours, I had an
order that took longer than it should have and I had to call to find
out what was going on.  About a year ago I ordered a used lens and got
the same excuse that it was not working correctly after waiting for it
for over a week.  In your case I believe that what really happened is
that they sold the F300/4.5 to someone else.   Perhaps it was a
walk-in sale or a phone order came in first.  Either way they did not
have it any longer.  It does not make any sense that the lens was not
in working condition.  I am sure they tested it pretty well before
they bought it from another individual.

I am also guessing that the FA50 macro was sold to someone else before
they could ship the second order.  So they used excuse number 2 (lost
in shipment).   I think that as long as the item is on the shelf,
first with cash will get it.  So walk in sales will get the item if it
had not been pack and shipped.  This is only my gut feeling about
Adorama. I have no proof of this.


Perry.


On 1/9/06, Derby Chang <[EMAIL PROTECTED]> wrote:

Adorama has been more than ok for me in the past. But my recent order
was pretty tortuous.

* 20 Oct - I place an order for an FA50mm macro, and an F300/4.5 from
the used department.

* The order is placed in the middle of a Jewish holiday. That's fine,

that was well signposted on their homepage. No more progress until Oct 26.

* After the holiday, Adorama shuts down to put in a new ordering system.

Sigh. Still no progress.

* Nov 2 - I receive an email saying the F300 doesn't seem to be working,

so they take it off the order. I agree with that, except I would have
liked the option to take it as is, get a price break, and see if I can
get it fixed locally. Oh well. I add a Sigma EX DG 20/1.8 to make the

order worthwhile (I don't really need the 50mm but I figured it might be

a nice walking around lens). The speed of the Sigma intrigues me, and
I've read good things about it.

* A rep (Tobias) emails me politely that day and tells me that they have

combined the order successfully. I wait.

* Nov 14. I receive a very terse email from Jack (and I quote the
capitals...)  "Hi, Derby, PLEASE Call US". I email back asking what is
the problem. No reply.

* Nov 16 - I much prefer emailing because of the time difference from
Sydney, but after a few phone chases, I finally reach Jack. He tells me
the FA50 and the Sigma were lost in transit (!). I don't understand
because I can still see the FA50 on the website. Anyway, he says they

can send a replacement Sigma but it is on back order. I reluctantly agree.

* Nov 23 - I email back asking if there is an update. No reply

* Dec 11 - Still no reply. I send another email asking for an update.
This time I say if it isn't likely to be available by Xmas, I'd like to
cancel my order. The FA50 is mysteriously still listed on the website.

* Dec 12 - I receive another terse email from Jack.

WE HAVE TRY'D CALLING YOU
IN REFRENCE TO YOUR EMAIL
PLEASE CALL US BACK
THANKS MUCH

Adorama should have both my home and work number. If they called at

home, they could have left a message. If they called at work, they would have gotten Reception, and also leave a message. I received no messages.

* Dec 12-14 - I call a few times, but only get Jack's voicemail.

* Dec 14 - I finally get an email from Jack - "STILL ON BACK ORDER"

* Jan 04 - Finally, an automated shipping notice saying the Sigma is on
its way pops in my Inbox.

* Jan 9 (today) - I get the lens in my hands.

Now, I'm not griping about the two holidays and the stocktake downtime.
But the responsiveness of the customer service leaves something to be
desired.

Has anyone else had this experience from Adorama recently?

Derby



--
[EMAIL PROTECTED]
http://members.iinet.net.au/~derbyc

--

<---------------------------------------------------->
Perry Pellechia

Primary email: [EMAIL PROTECTED]
Alternate email: [EMAIL PROTECTED]
Home Page: http://homer.chem.sc.edu/perry
<---------------------------------------------------->

--
[EMAIL PROTECTED]
http://members.iinet.net.au/~derbyc