On 1/3/06, Godfrey DiGiorgi, discombobulated, unleashed: >I just walk down the street to the Apple Retail Store and someone >there will answer any question I put to them. > >I spend as little time as possible with phone support personnel. >Between the stupid voicemail systems and the lack of expertise of >those manning the phones, its mostly a huge waste of time.
I agree. Unfortunately our nearest Apple Retail Store is in London - a three hour trip from hell. I purchased from Apple online, and I followed the prescribed procedure for repair / replacement. Given a reasonable choice, I would rather deal with a person. Which makes me think that next time I may buy from a physical store..... Cheers, Cotty ___/\__ || (O) | People, Places, Pastiche ||=====| http://www.cottysnaps.com _____________________________
