Hi Ann, I have the 2000P and it is the third time that I`ve been
getting the yellow band. I called the tech support and they say
to try:
1:) Shut down the computer, unplug the power supply cord,
boot up the computer, wait five minutes, then plug the power
supply cord (the black one) back in, and start the program
again.
2:) Reload the software if number 1 does not work.
Does it sound like I got it memorized?
If 1 and 2 don`t work, then it`s history. I`m very unhappy
with UMAX personally. My first unit worked for 7 months,
sent it in to get fixed under warranty, then it lasted another
6 months (one month after warranty expired, of course),
I pulled teeth to get them to replace it, but they did. Now
it is doing the same thing again after only 4 months.
Granted it is not a top dollar scanner, but shouldn`t it last
more than 6 months? The other nice thing is that the tech
support does not have a toll free number, and you can be
on hold for 5 minutes to the east coast (I`m on the west
coast). Needless to say, my next scanner will not be UMAX,
and I need one now, because I`m getting the dreaded yellow
bands, along with some pretty green bands.
I hope yours will work again.
Steve Larson
Redondo Beach, California
----- Original Message -----
From: "Ann Sanfedele" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, August 07, 2001 4:15 PM
Subject: Scanner problem - a little OT but help would be nice
> I've got a UMAX Astra 1220p a couple a years old and
> lately there
> has been a gradually widening transparent but canary
> yellow band
> on each side of the scans. Doesn't matter much when my
> object
> takes up less than the entire surface of the bed or if I'm
> doing photos -
> most of which I can keep between the yellow - however ,
> see
> example below:
> http://users.rcn.com/annsan/HLsoupbowl.jpg
>
> The bowl I scanned here is 9" in diameter.
>
> What I dread most is not replacing the hardware but having
> gotten the Vista-scan
> software to do what I want I hate to think of having to
> abandon it.
>
> So, is this an indication of
> (a) Something I (one) can fix - that is, one of you can
> tell me HOW :)
> (b) a truly dying machine - ready for the garbage heap
> (c) a software problem I'm missing seeing
> (d) the lamp itself just needs replacing?
>
> Is fixing gonna cost me more than replacing it?
>
> Given I need to replace it and want to get a larger flatbed
> surface, will I have to
> upgrade the scanning software?
>
> Thanks for any help you savvy guys out there can give me.
>
> annsan
> -
> This message is from the Pentax-Discuss Mail List. To unsubscribe,
> go to http://www.pdml.net and follow the directions. Don't forget to
> visit the Pentax Users' Gallery at http://pug.komkon.org .
>
>
-
This message is from the Pentax-Discuss Mail List. To unsubscribe,
go to http://www.pdml.net and follow the directions. Don't forget to
visit the Pentax Users' Gallery at http://pug.komkon.org .
