LOL. Good approach! I've done the same when companies would work me long hours with no compensation. 1.5 hour lunches.
On Fri, Dec 11, 2009 at 10:47 AM, Bob Sullivan <rf.sulli...@gmail.com> wrote: > Tom, > I agree completely. > What really frosted me 5-10 years ago was the employer's health > insurance phone lines. They took the same tactic to try and save > money with automated service and remote processing. I saw it as a way > to eliminate an efficient, local person on site to help resolve your > problems - but at their cost, into a new method where the employees > personally burned their own time navigating the insurance maze. My > decision was to do all my health insurance follow up from my desk > during working hours. I'm sure they didn't save any money with this > plan! > Regards, Bob S. > > On Fri, Dec 11, 2009 at 10:30 AM, Tom C <caka...@gmail.com> wrote: >> That's good, but that does not redeem them from the poor service >> earlier. That poor service is a result of deliberate decisions made >> by management to put their bottom line interestes ahead of you the >> customer. The next time you have a problem you, like 1000's of other >> will be subjected to the same conspiratorial attempts to make you go >> away without the company making a sincere good faith effort at >> resolving the problem. >> >> On Fri, Dec 11, 2009 at 10:16 AM, Bob Sullivan <rf.sulli...@gmail.com> wrote: >>> Well, talked to a level 2 support person this AM. >>> After 45 minutes diddlng with the same problem and trying a change of >>> my password, the offshore guy got permission to send me up a level. I >>> talked to Leroy, obviously from his accent a black man in Richardson, >>> Texas. Boy was I happy to talk to him! No more script reading, no >>> more 'I'm sorry sir, but don't worry. I'll stay on the line with you >>> until we get this problem resolved.', just quick and direct trouble >>> shooting by a tech who knew what he was doing. So now I'm online >>> again and will try getting the wireless up next. Thank you Leroy! >>> And let me add this comment. In a society where the caricature for >>> poor, slow customer service is a black face behind the front counter, >>> I want you all to notice Leroy and his black face. He's doing a >>> challenging job, a deductive, logical, thinking job well and >>> effectively. Remember him the next time you think of the stereotype. >>> Regards, Bob S. >>> >>> On Fri, Dec 11, 2009 at 4:31 AM, Boris Liberman <bori...@gmail.com> wrote: >>>> On 12/11/2009 7:32 AM, Bob Sullivan wrote: >>>>> >>>>> You can't imagine how PISSED OFF I am at AT&T right now. >>>>> What a sorry bunch of SOB's the phone guys are. >>>>> ... >>>>> So this is the venerable AT&T, formerly known as American Telephone >>>>> and Telegraph. This is their off shore customer service - not much of >>>>> an effort from my perspective. And these are the same people who are >>>>> soliciting me by mail every week to sign my household up for U-verse >>>>> digital TV offering. I would encourage all of you to boycott that >>>>> service! >>>>> >>>>> Bob S. (Surfing via a neighbor's unsecured wireless system) >>>> >>>> Bob, if it is any consolation, all local service providers, be it cable TV, >>>> phone/DSL, ISP, cell phone aren't any better. The wait times and complexity >>>> of phone support labyrinth until you get to talk a human being is probably >>>> less, but the quality of service is not. Most unfortunate here is that >>>> switching the provider will not make any good and the choices are all quite >>>> limited - we're a small country after all. >>>> >>>> Boris >>>> >>>> -- >>>> PDML Pentax-Discuss Mail List >>>> PDML@pdml.net >>>> http://pdml.net/mailman/listinfo/pdml_pdml.net >>>> to UNSUBSCRIBE from the PDML, please visit the link directly above and >>>> follow the directions. >>>> >>> >>> -- >>> PDML Pentax-Discuss Mail List >>> PDML@pdml.net >>> http://pdml.net/mailman/listinfo/pdml_pdml.net >>> to UNSUBSCRIBE from the PDML, please visit the link directly above and >>> follow the directions. >>> >> >> -- >> PDML Pentax-Discuss Mail List >> PDML@pdml.net >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
