On Fri, Dec 11, 2009 at 12:38 PM, Cotty <cotty...@mac.com> wrote:
> Bob, I feel your pain.
>
> About 12 years ago I went through a similar scenario re trying to get
> phone support to make something work (I do believe it was a modem).
> After excruciating hours that achieved little, I vowed it would not
> happen again.
>
> I then spent time and energy on learning what I was dealing with, and
> how to install and troubleshoot not only a local network, but also the
> computers that go with it. I reasoned that the future would be more and
> more based around this kind of technology, so it would be a good
> investment in my time.
>
> I have never made that second call. We have 4 Macs running on a secure
> system and of the few occasions when something went wrong, I've managed
> to fix it all. Even the time with dropped connections - sourced the
> fault to the outside telephone wire into the house being pulled about by
> a bush - phone company called out and they fixed FOC as it was their
> responsibility.
>
> You have much more patience than I have mate - once was enough with a
> call centre for me. It shouldn't have to be that way!
>
> Life is all about choices ;-)

Even with all of that skill, you still bought a Canon.

Dave
>
> --
>
>
> Cheers,
>  Cotty
>
>
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-- 
Documenting Life in Rural Ontario.
www.caughtinmotion.com
http://brooksinthecountry.blogspot.com/
York Region, Ontario, Canada

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