On Aug 18, 2010, at 15:04 , Larry Colen wrote:
When I sent my K20 in to be repaired, I asked about them fixing the
eyecup under warranty, they said, and wrote on the paperwork, that
it is an accessory, and not something they can replace. No problem,
I understand how those things work.
I just noticed that my K20 now has a new eyecup, not the old broken
one that I had glued back together, so they did fix it "under the
radar". A nice, and appreciated gesture. All in all, I'm quite
happy with the job that they did. They even did all the basic
cleaning and adjusting without charging me.
When I sent my K-20 in for CLA two years ago, I sent the torn rubber
hood in as well, and asked that it be replaced. The camera came back
without the hood, and no replacement. I called about it, and they said
they would look into it. I expected to be charged for it. But quite a
few weeks later I received a new hood in the mail, and a magnifying
hood as well ! As I had ordered a replacement in the meantime, I now
have a spare in my small parts bin.
Joseph McAllister
pentax...@mac.com
"Gaudeamus igitur, juvenes dum sumus..."
http://tinyurl.com/ndmfhb
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