As you say, a warranty is a legal contract. You can get from it what you can under the law. For example, many buildings come with warranties of 25 years or so. In practice, these warranties are only good for the most major of problems since you inevitably have to sue the builder to enforce the warranty. "Legal" is what you can practically get out of it. The production of every item these days has factored in the cost of legal issues. If Pentax or any company can get away with something, it will. This may be cynical but I trouble putting "corporate" and "ethical" together anymore and I deal with them accordingly.
On Sun, Oct 3, 2010 at 12:03 PM, Boris Liberman <bori...@gmail.com> wrote: > On 10/3/2010 5:47 PM, Steven Desjardins wrote: >> >> Interesting question about Pentax "fixing" its problems under >> warranty. I do not have sufficient business experience to say for >> sure, but it would not surprise me if this were no longer a viable >> business model. Companies need to release frequently to survive, >> which affects extended testing and QC as the parts change a lot. As >> honest and fair-minded as warranty fixes of obvious problems would be, >> Companies that do so may simply go out of business, just leaving the >> ones that don't. > > My understanding, Steve, is that when you buy a piece of gear from a > company, say, Pentax, the text on the warranty card and the proof of > purchase together make it a legal contract between you and Pentax. It is > therefore Pentax obligation under law to provide you with proper service. > You might not be able to sue them to submission, but at least formally > you're entitled to proper service as far as the written conditions thereof > go. However I may be wrong. > > Boris > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and > follow the directions. > -- Steve Desjardins -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
