B&H is very good about defective merchandise. I always call them first.
Paul
On May 28, 2012, at 5:35 PM, John Sessoms wrote:

> From: Jeffery Smith
> 
>> After months of trying to get Leica to return an email or phone call,
>> I was so burnt out I just decided to put it behind me as a very
>> costly mistake. I was literally calling the service manager every 15
>> minutes for hours at a time only to be told by his secretary (every
>> 15 minutes) that "He just stepped away from his desk." They have very
>> effective obstacles.
>> 
>> Regards,
>> 
>> Jeffery
> 
> 
> I wouldn't even have wasted a month on Leica. I'd call them one time. If they 
> won't stand behind their merchandise FUCK 'EM!
> 
> I'd have returned it to B&H for a refund. IF B&H didn't want to provide that 
> refund, I would have contacted the NY State Attorney General's Office ... 
> among others.
> 
> I would also have contacted my credit card company and disputed the charge.
> 
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