I'm glad to hear a happy ending to the story, both for you and about the Apple Retail Store service. Those folks are human, they're not always perfect, but they do try very hard to make sure customers have a good experience and have their needs met properly.
G On Sep 16, 2013, at 5:47 PM, Steve Sharpe <d...@eastlink.ca> wrote: > Well, I want to retract my negative comments of earlier today about the Apple > Store. I try to support local, small businesses as much as I can, so I took > my iMac 27" to a local Apple retailer/service instead of the Apple Store, and > had such a horrible experience with them that I walked out with the computer > under my arm rather than let them touch it. Basically it was a Mac > sales/service rep who hates Macs. I was told that if a Mac breaks then you > usually have to throw it out and buy a new one, and they really didn't think > they could fix my screen. When I tried to buy a few accessories (like cables, > a Superdrive and memory), nothing was in stock and they wanted payment in > advance before they would order anything for me. The crowning touch came when > another customer came in and asked about Drobos. The rep said he had never > heard of such a thing and implied by his tone that the customer was talking > through his hat. I piped in at that point and told him that *I* knew what a > Drobo was, as I had learned all about them from this cool Pentax email list I'm subscribed to! He did not like that, and I concluded that this guy knew not only nothing about the Macs he was trying to sell, but also nothing about computers in general. > > So, in desperation I took my iMac to the Apple Store. This time I was noticed > right off and someone even carried the thing to the Genius Bar for me. I had > not made an appointment but they fit me in, did the diagnostics and an > estimate for the repair right off. It will be ready for pick up by the end of > the week. I told the guy I wanted a Superdrive and some cables, and he said > that because I'd had such bad luck with the new computer and such a bad > experience with the dealer that he was going to GIVE me the Superdrive! > > I walked out of there a very happy camper. -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
