William,

Sorry tale. Wish you luck with those dopey people. It stinks when you send 
your equipment to the manufacturer for repair becasue you assume they know 
what they're doing repair-wise only to find out that their customer service 
is sooo bad.

I'd ask for a heafty discount, like the labor charge. See if you can't get 
them to charge you for parts only. Seems fair to me.

-Brendan MacRae
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