Sounds really familiar. I heard of some quite interesting dynamics when a
otherwise liberal white middle management supervisor was scapegoated as
being "racially insensitive" for trying to train staff with inadequate
resources ( training staff at one moment, then being confronted with a six
month delay in implementation without refresher training) when perhaps the
real reason was that the mostly black clerical staff wouldn't learn the new
software because they weren't being compensated for training time
appropriate to their union contract and the black manager of the
administrative support division was trying to "control costs" bringing new
meaning to the word, "black budgets". Even more amusing was what seemed to
be the deliberate circulation of word processing computer viruses by
clerical staff via email to sabotage automation efforts due to an
inefficient and/or understaffed IT support staff's ability to install
antivirus measures on the network. Hard to figure out individual motivations
here, but Luddism dies hard!
----- Original Message -----
From: "Tim Bousquet" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, March 13, 2001 4:33 AM
Subject: [PEN-L:8961] Re: Re: PeopleSoft
> The way it's explained to me is that the employees'
> existing job chores are not considered when
> administrators dump the learning of new software
> systems on them. They're already working 40 hours
> plus, then are told to absorb new skills, and usually
> a lot of inputting, etc. needed in order to run the
> new system. Administrators understand the resistance
> to the heavier work load as stupidity or "Luddite-ism"
> on the employees' part.
>
> --- Timework Web <[EMAIL PROTECTED]> wrote:
> > I just got finished tangling with a telephone
> > messaging system that
> > undoubtedly was sold to the provincial government as
> > a "labour saving /
> > cost saving device." In the short term, it probably
> > saves a few dollars on
> > paper by concentrating workload on fewer employees.
> > In the longer run,
> > those employees get stressed out and go on sick
> > leave, disability etc. and
> > cost more than it would cost to fully staff the
> > govt. service. Meanwhile,
> > a heap of unpaid "self-serve" work is dumped on the
> > hapless clients, who,
> > if they're less educated or already overloaded with
> > work have to simply
> > abandon any hope of receiving the elusive govt.
> > service at the end of the
> > endless phone tree.
> >
> >
> > Tom Walker
> > (604) 947-2213
> >
>
>
> =====
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