> I resolved #24030 and #24038 by changing the Status field and hitting > Save Changes, then I noticed there was a Resolve option on the top > righthand side which asks for details for a notification email. I'm > wondering which is the approved way?
Either is fine. By default the "Resolve" page will only add a comment unless you change it to "Correspondence". But if you don't enter any text in the big box, none will be recorded. -R
