Bottom line is that reporting a problem in the mailing list first makes much more sense because
a) Way more likely to get an answer b) Avoid adding to the list on non existent bugs in fogbugz c) Bring the bug if it really exists to the attention of more people, hence increase that chance of the bug getting a fix. d) Far easier to remind people of the bug later on by just bumping on the thread which everyone on the list will get notified compared to fogbugz that if you are not subscribed to a bug you wont be notified. So yes definitely want to discourage people from starting from fogbugz. Also personally I dont like fogbugz because its so isolated. On Sat, Mar 21, 2015 at 2:15 AM, Ben Coman <b...@openinworld.com> wrote: > > > > > >> >> On Fri, Mar 20, 2015 at 7:04 PM, Sebastian Heidbrink <shei...@yahoo.de> >> wrote: >> >>> Hi, >>> >>> I recently mentioned issues with the installation of the pharo-launcher >>> on Windows 8.1 >>> >>> Turned out I just needed to download the PharoV30.sources file and place >>> into the installation folder. >>> >>> Now everything seems fine. >>> >>> Is this also a topic for the pharo bug list, or is there another place >>> where I can mention this? >>> >>> Sebastian >>> >>> > >> On Sat, Mar 21, 2015 at 1:46 AM, kilon alios <kilon.al...@gmail.com> >> wrote: >> >>> there is also an options in settings that downloads and install sources >>> for you automagically. >>> >>> This is the right place to report issues and if you are 100% sure its a >>> bug you can report it also in the pharo fogbuz >>> >> > > 100% is a bit strong and sounds a bit discouraging :). As long as you > can list the detailed steps reproduce the problem, then its worth putting > in fogbugz. However fogbugz has a lot of old issues and sometimes a new > issue is like a lost tree in the forrest. Its generally beneficial if you > socialise it on the mail list as well. > > A good workflow is: > 1. Search fogbugz for similar issues. > 2. Ask on the mail list if its a known issue, or if you should create a > new one. List your steps to reproduce and ideally a solution. > 3. Log a new issue on fogbugz, copying the mail list discussion there. > Paste the link back to the mail list thread. > > So in general: > * the mail list has a broader audience and gets a better triage > * fogbugz tracks history to ensure it doesn't get lost - and nothing > happens except what goes through the tracker. (btw, set Project=Launcher) > > cheers -ben >
