On Thu, 27 Mar 2003, Denice wrote: >> So you wait 3 to 6 months after the release of 8.0 or 9 to allow the >> initial bugs to be worked out and for you to gain confidence that your >> server will work as expected, and oops you now only have 6 to 9 months >> of errata left unless Red Hat decides to be generous and extend the >> errata period. So are you going to add your servers to the upgrade >> cycle, or are you going to pay for the Enterprise edition? > >Well, I guess we'll have to wait and see what happens. I really can't >imagine a scenario where Red Hat refuses to provide patches for bugs >labelled by security watchgroups as 'high risk factors' -- these are >almost the only errata I would be really concerned about on my servers >anyway. A gazillion patches for gnome, kde, xfree86, mozilla, etc. are >not very interesting on a server; and if Red Hat stops issuing them, it >won't matter too much. However, if they did the same for the high-risk >bugs, then I would be flabbergasted. It would be suicidal. They will >have to provide the patches for the dangerous bugs ANYway for the >enterprise editions; how much larger an effort is it to provide patches >for the high risk bugs for the RHL releases of the last, say, two years? > >I really think that Red Hat has to address this issue -- not all errata >are 'equal'.
Our product support policies are quite clear IMHO. Basically, erratum support for the base OS releases will be provided for one year from the date of release and no longer. If a given release is particularly popular, and enough paying customers exist that it is economically viable for us to extend the end of life, we may at our option do so. If it is not economically viable, then it doesn't make good business sense to do it. Customers whom require long term support, including erratum, should be using Red Hat Enterprise Linux. If none of the product offerings provide the services and support options you require/prefer at a price you can afford, then feel free to provide feedback to Red Hat via telephone. If there are enough customers in a similar situation to make it economically feasible to offer products with different support options at different price points, we'll only know that if enough people contact us. -- Mike A. Harris ftp://people.redhat.com/mharris OS Systems Engineer - XFree86 maintainer - Red Hat -- Phoebe-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/phoebe-list
