On Thu, Feb 10, 2022 at 11:42 AM Ed Merks <ed.me...@gmail.com> wrote:
> And while you might not keep lists, auto closing issues reminds not just > you that attention is needed but it reminds the users that you don't keep a > list. And it might will tell the users that you don't really care about > backlogs of issues enough to track them. Whatever isn't dealt with in a > few days or weeks will linger for the robot's auto-close lifetime by which > point the reporter hopefully doesn't care anymore either. Of course the > problem is not that we nor you don't care, we're all just super busy. But > what impression do we want to give the users? That we're so busy we need a > robot to help us? > I think it's great if users perceive things that way, because -at least from my POV- that's exactly how they are. So we build less false expectations and less disillusion.
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