On Thu, Feb 10, 2022 at 11:42 AM Ed Merks <ed.me...@gmail.com> wrote:

> And while you might not keep lists, auto closing issues reminds not just
> you that attention is needed but it reminds the users that you don't keep a
> list.  And it might will tell the users that you don't really care about
> backlogs of issues enough to track them.    Whatever isn't dealt with in a
> few days or weeks will linger for the robot's auto-close lifetime by which
> point the reporter hopefully doesn't care anymore either. Of course the
> problem is not that we nor you don't care, we're all just super busy.  But
> what impression do we want to give the users?  That we're so busy we need a
> robot to help us?
>

I think it's great if users perceive things that way, because -at least
from my POV- that's exactly how they are. So we build less false
expectations and less disillusion.
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