On 10/06/2017 04:46 AM, David Fleck wrote:

> My spiritone status as of this morning:
>
> www.spriritone.com
>   (configuration error page (browser may be pulling from cache))
>
> dcf@linux-95y9:~> ping www.spiritone.com
> PING spiritone.com (23.254.147.194) 56(84) bytes of data.
> 64 bytes from hwns21420472.hostwindsdns.com (23.254.147.194):
> icmp_seq=1 ttl=51 time=69.8 ms
>
>   (very different IP and hostname than previously)
>
> dcf@linux-95y9:~> ssh d...@shell.aracnet.com
> ssh: Could not resolve hostname shell.aracnet.com: Name or service not
> known
>
>   (a few days ago, this would connect but didn't recognize my password)

When Rich called me yesterday afternoon he said he was getting an error 
on sending that included aracnet in the message. He went back and 
examined stuff on his end and found a couple of places where he still 
had aracnet in his settings. He changed those and then got the 535 error 
message.

> https://webmail.spiritone.com/roundcube/
>
>   (connects, doesn't recognize password - previously browser would
> refuse connection because of misconfiguration)
>
> My wife says calling support has degraded from getting a recording
> acknowledging a very serious problem to not getting an answer at all.

This was on Oregonlive yesterday:

http://www.oregonlive.com/silicon-forest/index.ssf/2017/10/spirit_one_internet_customers.html

Note that that was yesterday morning, and quotes John Ogden, the Spirit 
One CEO saying that, "the company is in the final stages of migrating to 
new servers and expects to have service back online in 'four to 48 
hours.' He said the company had planned to notify customers before the 
migration began last week, but that an engineer at the company failed to 
send an "all-points bulletin" to customers."

-- 
Regards,

Dick Steffens

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