On 2017-12-10 08:17:39, David Fleck <david.fl...@mchsi.com> wrote: > On Sun, 2017-12-10 at 14:31 +0900, Bryan Linton wrote: > > I initally wanted to receive a prorated refund, but at this point, > > I'd be happy to just know that my account has been cancelled and > > won't auto-renew or be sent to collections because of SpiritOne's > > inability to be contacted regarding the matter. > > > > Does anyone know of *any* possible way I can get into contact with > > someone at SpiritOne? An email, phone number, carrier pigeon > > address, or anything at all? > > > Some people have reported that bill...@spiritone.com works, at least > some of the time. If you use Facebook, you may want to check out https > ://www.facebook.com/groups/1616813681672836/, the "Aracnet & SpiritOne > Refugees" Facebook group. You will find many fellow sufferers there, > and possibly some useful information. >
I don't have or use facebook, but I guess I can try emailing billing@ a few more times. > Personally, we were billed monthly and in early Oct. I gave up on > trying to contact SO, called up the credit card co. and told them I > disputed the Oct. monthly charge, and any charges from then on. That > seems to have worked for us. I'm not sure how that will apply to your > situation, though. > Yeah, I considered that as a last resort. I wasn't sure I still had the option since I was billed at the end of September and thought I only had 60 days to issue a chargeback/dispute, but upon checking VISA's site, it looks like I have 120 days. I'll keep this as a last resort, since I'd really like to solve this amicably if at all possible. > Good luck- > Thanks! -- Bryan _______________________________________________ PLUG mailing list PLUG@pdxlinux.org http://lists.pdxlinux.org/mailman/listinfo/plug