On Wed, 14 Mar 2018, Richard Owlett wrote:
On returning home I _*VAINLY*_ attempted to report to national that they had good/competent staff. Eventually a unacceptable/unacceptable response.
Richard, The customer service we took for granted decades ago is now so unusual that it stands out and we want to offer praise when it's due. People seem to register complaints at the drop of a hat, but are slow (or absent) in offering praise. I'm glad you're looking to do this. When I switched banks (both business and personal) at the beginning of this decade my banker was extremely helpful. I decided that she deserved praise because I didn't want her to leave and have me remain stuck with the poor service I'd had from banks for many, many years. So, I did a web search for the bank's executives and finally called the regional office and go the name of the regional president. I sent him a letter telling him what a great job she was doing and that I wanted my letter placed in her permanent personnel file. The next time I entered the bank branch I learned that the regional president had gone there and put a copy of my letter on her desk, and told all the staff that she was an example to be followed. I've had great service from that bank for 8 years now and while my banker was tranferred to s nearby branch I still visit her for help. I recommend you find Walgreen's headquarters and the name of their COO or CEO, then send a letter to them. The word will filter down to the local store and be noted by those who matter. Keep on truckin', Rich _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
