Utilities cut off to 1 in 20 US households in 2007
By Kate Randall
18 December 2008

Utility service was cut off to 1 in 20 households in the US in 2007,
and 1 in 5 were behind in their utility bills, according to a survey
released Wednesday. These figures portend a dire situation for the
current heating season as families struggle to cover expenses under
the impact of the deepening recession.

The survey was conducted by the National Association of Regulatory
Utility Commissioners (NARUC), a non-profit organization of state
utility regulators. Results were compiled from statistics submitted by
utility commissions in 41 states and Washington, D.C. It is the
largest sample size ever analyzed by the organization, and covers
roughly half of all US households.

The termination of gas or electric service to a household spells
extreme hardship, with families and individuals forced to go without
heat, hot water, lighting, or cooking facilities. Unsafe methods of
coping with the lack of power—including the use of space heaters,
candles, and the rigging of unauthorized connections—pose a risk to
health in the form of poor nutrition and sickness and the danger of
fire and asphyxiation. House fires resulting in death are the most
tragic outcome and a frequent occurrence in the US.

More than 5.7 million US households had their electricity terminated
in 2007, accounting for 4.7 percent of all electric customers. Of
these, 1.9 million—or 33 percent—did not have service restored in the
reporting year.

Gas service was cut off to 3 million customers in 2007, a termination
rate of 5 percent. This rate was double the 2.5 percent cut off in
2001. More than half of these customers—or 55 percent—were unable to
have their service restored during the year.

Some households rely on one utility company to provide both gas and
electric service. Of these customers, 3.8 percent had both services
cut off and 33 percent of these were not able to have their service
restored that year. Such customers are denied even the unhappy choice
of keeping one utility on at the expense of the other. If they are
unable to pay their entire combined bill, their services are
terminated.

This was the case in the house fire that killed three young children
and their aunt on October 22 this year in Highland Park, Michigan.
Energy giant DTE, which supplies both gas and electricity to the city,
had suspended utility service to the home. It is likely that the use
of some unsafe heating or cooking method caused the deadly blaze.

The rise in utility shutoffs has been accompanied by a steep rise in
past due payments to the utility companies. In Illinois, for example,
550,184 out of 2.9 million gas customers were past due on their gas
bills as of May 1, 2008, owing a total of $242,530,279. This was
double the amount owed by past due customers just seven months
earlier. Many other states face a similar situation.

Utility shutoffs are certain to increase as more and more cash-
strapped households are forced to choose which bills to pay, and which
to put off, often to avoid being late on mortgage payments. US
foreclosure filings climbed 28 percent in November compared to a year
ago. According to RealtyTrac, which tracks foreclosures nationwide, 1
million homeowners may be forced from their homes next year.

Online Resources Corp. released the results of a survey Wednesday on
the bill payment patterns of US households. The report, "Short on
Money, Will Your Customers Pay Your Bill?" studied more than 1,000
households and found that growing numbers of American families are
prioritizing their bills by creating a "delinquency budget."

The study showed that mortgage payments are the top priority, as
increasing numbers of households struggle to stave off foreclosure.
Despite these efforts, delinquent mortgage payments are up 67 percent
over last year. Next on the list to be paid are insurance premiums,
followed by loan payments. Utility bills are farther down the list.

Michigan, devastated by the crisis in the auto industry, ranked third
highest in the nation in foreclosure filings for November, with 1 in
every 309 households filing for foreclosure. Michigan's jobless rate
rose to 9.6 percent in November, the highest in the nation. This
figure will find reflection in both increased utility shutoffs and
rising past due accounts this winter as more workers find themselves
jobless.

Already last year, more than 3 percent of Michigan residential gas
customers—89,221 of 2,922,357 households—had their service terminated.
Of these, only about 10 percent were successful in having their
service restored, compared to more than 41 percent in 2005. As of May
1, 2008, Michigan customers past due on their combined gas and
electricity accounts owed an average of $986.69 each, compared to
$154.44 just two years ago.

The Pennsylvania Public Utility Commission (PUC) reported Monday that
utility shutoffs statewide have increased dramatically since 2004.
There were 63,500 terminations of natural gas in 2007, up from 42,124
in 2004.

The PUC survey of terminations is part of a report on implementation
of the Responsible Utility Consumer Protection Act of 2004. More
commonly referred to as Chapter 14, the legislation passed with the
support of gas and electric utilities and is aimed at "increasing
utility account collections and eliminating the subsidization of bad
debt costs by paying customers," according to a policy statement.

Prior to Chapter 14, utilities were barred from terminating service
during the winter months. Criticized by consumer advocates, the law
now allows utilities to cut off power during the winter for customers
with incomes 250 percent or more of the federal poverty level. The
2008 federal poverty guideline is $10,400 for an individual, and
$21,200 for a family of four. The implication is that an individual
earning $26,000 a year or a four-member family with an income of
$53,000 should have no excuse for not paying their utility bills.

Based on media reports, staff members of the PUC's Bureau of Consumer
Services compiled an unofficial list of cases where utility cutoffs
have led to deaths. This list, released in response to a request by
the Philadelphia Inquirer under Pennsylvania's open-records law,
identifies 81 such deaths since 1989, the vast majority fire-related.
Twenty-nine of these have taken place since the passage of Chapter 14,
including the following:

• April 3, 2008: A Brockway worker lost his wife and nine children and
grandchildren in a fire in a home that lacked gas service. Space
heaters were being used for heat.

• February 18, 2007: Six children and the mother of three of them died
in a house fire near Waynesburg in southwestern Pennsylvania. The
family had been without gas since 2005 and were relying on a wood-
burning stove and additional space heaters in the bedrooms for heat.

• November 3, 2007: A fire in Dauphin County killed a two-year-old boy
and his one-year-old sister. The blaze, reportedly sparked by an
untended candle, took place a day after PPL Electric Utilities Corp.
terminated service because the children's parents had not paid the
bill.

Most of the 81 fatalities cited in the PUC list were in the
Philadelphia area. Entering into the winter months this year, more
than 8,800 Philadelphia-area households—about 25 percent more than
last year—are without heat after having their utility services
terminated.

The full NARUC report can be found here.

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