When I lived in Arlington, Va I bought a Dodge from the local dealer and I got the kind of service this guy gets from his Audi dealer. Later I moved to Maryland and bought a Dodge from the dealer there. The first couple of times I went the service was so bad and they didn't fix my reason for going so I called the district Chrysler manager and complained. After that I got good service but I think I must have been the only one. The point is that the first dealer is still in business and has been since 1923. The one from Maryland went out of business a couple of years later and I can guess why the one is still there and the other one not.
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