David,

If you still have problems consider the following method for cleaning off 
the bottoms of the print heads which also can drag ink over not-intended 
portions of the paper. This also works well for serious ink clogs.  

cheers,

Nina

To clean off the bottom of the print head

Turn on printer and move the paper/envelope lever on the side of the 
printer to the + position
1 - press paper button for 4 seconds to get the heads over to the cart 
changing position
2 - pull power cord - the print head should be to the left.
3 - tear paper towel in 1/2 (or use one of those flat square sponge wipes 
that come in packages of 4 or 5. Cut sponge in strips - each the width of 
the black channel - with a scissors.) or
4 - fold paper towel and lay in the black plastic channel  below where 
the print head travels back and forth (or place there one of the strips 
of sponge wipe).
5 - work the print head up over the paper towel/sponge strip (we are 
doing this on a dry paper towel so we can get the print head over it by 
an inch or two.
6 - when the print head is up on the paper towel, squirt some Windex or 
isopropyl alcohol on the paper towel/sponge strip, and then move the 
printhead manually back and forth gently to scrub off the bottom.
7 - move the print head off the towel/sponge strip, pull the towel/sponge 
strip up and throw out and repeat the process several times with clean 
towel or sponge strip. Toss the last one and get every thing cleaned up.
8 - push the print head over to the right parked position.
9 - plug in the printer, which will then do a cleaning cycle.
10 - Print a nozzle check and do a couple cleaning cycles as required to 
get any paper towel fibers off the bottom of the print head .  They clean 
right up - and are worth it because you have removed any large sludge
buildups from the bottom of the print head. (advantage of the sponge 
wipes is they don't leave fibers on the heads)
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